Complaints policy

Last updated: September 13, 2023

Parkinson Canada is committed to providing excellent service and values feedback from stakeholders. We welcome comments, suggestions, and concerns to help improve our operations.

Who Can Make a Complaint?

Anyone who interacts with Parkinson Canada—including donors, clients, event participants, and the general public—can submit a complaint. Complaints can be made personally or through a representative.

How to Submit a Complaint

We encourage concerns to be resolved informally whenever possible. You can call 1-800-565-3000 to speak with the appropriate staff member.

If an issue is not resolved or a formal complaint is preferred, submit it in writing to our Chief Executive Officer (CEO):
Email the CEO
Send mail: 4211 Yonge St #316, North York, ON M2P 2A9

What to Expect

• Response Time: Calls returned within 2 working days; written complaints acknowledged in 4 working days, with a full response within 21 working days when possible.
• Fair & Respectful Review: Complaints will be handled confidentially and reviewed by the appropriate team member.
• Escalation Process: If needed, complaints can be reviewed at a higher level for resolution.

Monitoring & Reporting

All formal complaints are recorded and reviewed regularly. A summary of complaints is reported to the Board of Directors three times per year, and an overview is included in our Annual Report.

Parkinson Canada prohibits retaliation against anyone who submits a complaint in good faith.

For more information, please contact us at 1-800-565-3000.