{"id":47788,"date":"2024-07-05T16:33:15","date_gmt":"2024-07-05T16:33:15","guid":{"rendered":"https:\/\/parkinson.ca\/a-propos-de-nous\/responsabilite\/politique-et-procedure-de-traitement-des-plaintes\/"},"modified":"2025-09-23T19:44:14","modified_gmt":"2025-09-23T19:44:14","slug":"politique-et-procedure-de-traitement-des-plaintes","status":"publish","type":"page","link":"https:\/\/www.parkinson.ca\/fr\/a-propos-de-nous\/responsabilite\/politique-et-procedure-de-traitement-des-plaintes\/","title":{"rendered":"Politique en mati\u00e8re de plaintes"},"content":{"rendered":"\n<div class=\"wp-block-group has-grey-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>Derni\u00e8re mise \u00e0 jour : 13 septembre 2023  <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Parkinson Canada s\u2019engage \u00e0 offrir un service de grande qualit\u00e9 et accueille avec s\u00e9rieux les commentaires de toutes les parties prenantes. Vos suggestions, pr\u00e9occupations et r\u00e9troactions nous aident \u00e0 am\u00e9liorer nos activit\u00e9s.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-xsmall\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">Qui peut d\u00e9poser une plainte ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Toute personne en relation avec Parkinson Canada : donateurs, clients, participants aux \u00e9v\u00e9nements ou grand public peut d\u00e9poser une plainte. Celle-ci peut \u00eatre transmise directement par la personne concern\u00e9e ou par l\u2019interm\u00e9diaire d\u2019un repr\u00e9sentant.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-xsmall\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">Comment d\u00e9poser une plainte<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous encourageons \u00e0 r\u00e9soudre les probl\u00e8mes de fa\u00e7on informelle en contactant un membre du personnel.<br>Par t\u00e9l\u00e9phone : <strong>1-800-565-3000<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si la situation n\u2019est pas r\u00e9gl\u00e9e ou si vous souhaitez soumettre une plainte formelle, vous pouvez l\u2019adresser par \u00e9crit \u00e0 notre directeur g\u00e9n\u00e9ral :<br><a>Envoyer un courriel au directeur g\u00e9n\u00e9ral<\/a><br>Envoyer un courrier : <strong>4211 Yonge St #316, North York, ON M2P 2A9<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-xsmall\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">\u00c0 quoi s&rsquo;attendre<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>D\u00e9lai de r\u00e9ponse<\/strong> : Les appels sont retourn\u00e9s dans un d\u00e9lai de 2 jours ouvrables. Les plaintes \u00e9crites re\u00e7oivent un accus\u00e9 de r\u00e9ception dans un d\u00e9lai de 4 jours ouvrables, et une r\u00e9ponse compl\u00e8te dans les 21 jours ouvrables, si possible.<\/li>\n\n\n\n<li><strong>Examen \u00e9quitable et respectueux :<\/strong> Toutes les plaintes sont trait\u00e9es de fa\u00e7on confidentielle et examin\u00e9es par le membre de l\u2019\u00e9quipe concern\u00e9.<\/li>\n\n\n\n<li><strong>Processus d&rsquo;escalade :<\/strong> Si n\u00e9cessaire, une plainte peut \u00eatre transmise \u00e0 un niveau sup\u00e9rieur pour en assurer la r\u00e9solution.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-xsmall\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-medium-font-size\">Suivi et rapports<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Toutes les plaintes officielles sont consign\u00e9es et examin\u00e9es r\u00e9guli\u00e8rement. Un r\u00e9sum\u00e9 des plaintes est pr\u00e9sent\u00e9 au conseil d\u2019administration trois fois par an et un aper\u00e7u global est inclus dans notre rapport annuel.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-xsmall\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Parkinson Canada interdit toute forme de repr\u00e9sailles envers une personne qui d\u00e9pose une plainte de bonne foi.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour plus d&rsquo;informations, veuillez nous contacter au <a href=\"tel:1-800-565-3000\" title=\"1-800-565-3000\">1-800-565-3000<\/a>.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-xsmall\"><\/div>\n\n\n\n    <div class='icon-link is-style-download'>\n        <a  href='https:\/\/www.parkinson.ca\/wp-content\/uploads\/2025\/03\/Politique-en-matiere-de-plaintes.pdf'\n                    >\n            T\u00e9l\u00e9chargez notre politique en mati\u00e8re de plaintes        <\/a>\n    <\/div>\n<\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-xsmall\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : 13 septembre 2023 Parkinson Canada s\u2019engage \u00e0 offrir un service de grande qualit\u00e9 et accueille avec s\u00e9rieux les commentaires de toutes les parties prenantes. Vos suggestions, pr\u00e9occupations et r\u00e9troactions nous aident \u00e0 am\u00e9liorer nos activit\u00e9s. Qui peut d\u00e9poser une plainte ? Toute personne en relation avec Parkinson Canada : donateurs, [&hellip;]<\/p>\n","protected":false},"author":107,"featured_media":49131,"parent":46179,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-47788","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"D\u00e9couvrez comment soumettre une plainte \u00e0 Parkinson Canada. 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